Thank You to Our Sponsors
Future CSC Conference 2022
The future of customer service in tolling
Time & Location
Dec 05, 2022, 11:00 AM
Online Conference
About the event
Across all industries, customer service modernization is occurring, spurred by the development of mobile account management, chat and text-based customer interaction options, artificial intelligence, and digital wallets. The tolling industry is no exception to this disruption with new Customer Service Center (CSC) options appearing on road networks across the globe. Toll Insight, an industry knowledge exchange platform founded in 2020, has gathered leading toll agency and consultant subject matter experts to discuss the trends for future CSC models and how they are beginning to be implemented today. The Future CSC Conference will present a comprehensive program of speakers covering: - Future CSC Trends,
- Agency Trials & Perspectives,
- Adapting towards a flexible Back Office System (BOS), and
- Best practices in CSC Operations.
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Oct 1-2 | Online Event
Speaker and Session Details
The times for the sessions below are in Eastern Daylight Time (EDT). The final schedule is subject to change.
Lev Pinelis
Toll Insight
Kristen Johnson
Toll Insight
Steve DeWitt
ACS Infrastructure
EVENT MODERATORS
DAY 1: Tuesday, October 1st
11:00 AM
Opening Remarks
Event Moderator
SESSION 1
The U.S. Toll P3 State of Practice – Hearing From the Thought Leaders
The lead-off session will feature foundational thought leaders in the U.S. Toll P3 industry sharing the overall status, trends and prospects for the sector.
11:15 AM
Future P3 Project? Come Talk to the Bureau
Jennifer Hara | Build America Bureau, US Department of Transportation
11:40 AM
Unique Procurement Models, Financing Structures, and Credit Implications on Toll P3 Projects
John Medina | Moody's Ratings
12:05 PM
The Importance of P3s in the Transportation Sector
Baruch Feigenbaum | Reason Foundation
12:30 PM
Break
SESSION 2
Panel Discussion: Toll P3 Frameworks – Established Programs
Toll P3 programs are driven by state-level DOT policies. Leaders of established programs will discuss the journeys and lessons learned from the U.S. and beyond.
12:40 PM
PANEL SPEAKERS:
Piper Darlington | Colorado Department of Transportation
Gerardo Lorán | Puerto Rico Public-Private Partnerships Authority
Faizan Habib | Virginia Department of Transportation
David Roy | North Carolina Turnpike Authority
2:10 PM
Break
SESSION 3
Panel Discussion: Toll P3 Frameworks - Emerging Programs
Hear perspectives from leaders establishing new Toll P3 programs in their states.
2:20 PM
PANEL SPEAKERS:
Bryan Ledford | Tennessee Department of Transportation
Tim Matthews | Georgia Department of Transportation
3:35 PM
Break
SESSION 4
Panel Discussion: Funding Toll P3 Projects
SME financial professionals will share their perspectives on engaging lenders in toll roads and P3s, the banking perspective, and what makes a project stand out to investors.
3:45 PM
PANEL SPEAKERS:
Jeff Dincher | PGIM Fixed Income - Prudential
Ben Djiounas | J.P. Morgan
Keith Halpern | Vanguard
5:00 PM
Closing Remarks
Event Moderator
DAY 2: Wednesday, October 2nd
11:00 AM
Opening Remarks
Event Moderator
SESSION 5
The Toll P3 Concessionaire – Perspectives and Capabilities
Without the private sector concessionares, we would not have a two-way partnership for Toll P3s. Their core and expanding capabilities will be described in this session.
11:05 AM
The Long-Term Community Partnership Approach to Toll Road Projects
Beau Memory | Transurban North America
11:30 AM
Concessionaire Capabilities and Value-Adds for Optimized Project Development, Delivery and Operation
Ricardo Bosch | Cintra
11:55 AM
Keys to Successful Revenue Risk Toll Road P3 Projects
Jonathan Astudillo | ACS Infrastructure
12:20 PM
Break
SESSION 6
The Toll P3 Consultant and Advisor Ecosystem
A knowledgeable and experienced class of consultants and advisors drives new and existing Toll P3 projects. We'll hear from the various experts who support this sector.
12:30 PM
The Role of the T&R Advisor – Owner & Developer Case Studies
Carlos Contreras | C&M Associates
12:55 PM
Structuring Successful Toll P3 Projects - A Lender's Counsel Perspective
Rick Cosgrove | Chapman and Cutler
1:20 PM
Defining Project Objectives in P3 Projects: A Path to Success
Ashton Williams | HNTB
1:45 PM
The Owner's Financial Advisor role in Toll Projects
James Wise | Ernst & Young Infrastructure Advisors
2:10 PM
Break
SESSION 7
Rounding out the Toll P3 Sector – Who Else is Contributing and How?
It takes a lot to complete the Toll P3 ecosystem. In this wrap-up session, we'll explore the roles of other key stakeholders.
2:20 PM
Transportation P3 Perspectives from the Contractor Community: the Florida Experience
Ananth Prasad | Florida Transportation Builders Association
2:45 PM
